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Where do we deliver to?
We deliver worldwide but due to postal issues, we can only guarentee UK delivery. There may be an added postal surcharge based on your location if delivery is outside the United Kingdom.
Which countries are included in the UK?
The following countries are included in our definition of the UK for delivery purposes: England, Northern Ireland, Scotland, and Wales.
How will the order be delivered?
All items delivered will be dispatched using the following postal services:
UK addresses – 1st Class Mail
German addresses – Deutsche Post
Belgian addresses – Belgische Post
Dutch addresses – TPG Post
Discretion
Most Gladtimes products have an added postal discretion option. You can opt to disard the plastic cover and sleeve. This will entitle you to discount on postage. If you select this option, we will open the shrink wrapped DVD and place the disc into a square plastic sleeve and post it in a plain standard sized envelope to ensure maximum discretion.
For some items, we may decide to send your order to you using a courier service where a signature may be required. This usually only happens with large orders and we will notify you in advance if this is the case.
Your order is sent in discreet and secure, strong, padded packaging. There are no Logos or Trademark Name of Gladtimes anywhere on the packaging.
How long will it take to arrive?
Items are usually shipped within 24 - 72 hrs from the time or ordering, this depends on availability and on which day of the week the purchase was made. Availability information is shown against every product on Gladtimes.com and this affects the delivery time you can expect before your item arrives at your doorstep.
How much will it cost?
We include the cost of postage and packing in the displayed price of a product. You can opt to reduce the price of postage & packaging by removing the plastic sleeve and cover.
The Gladtimes service is currently only available to customers in the ???? if you would like to order from another country please email help@gladtimes.com
Please note our website and catalogue contain products of an adult nature. All customers must be 18 years or over. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old.
Returns
All return requests must be made within 14 days from the date of purchase and is in addition to your statutory rights. Please remember to always obtain proof of return postage and keep this in a safe place. All DVDs must be unopened. Opened DVDs cannot be returned unless the disc is found to be faulty.
We reserve the right to amend and improve product specifications at any time without notification.
Opened Videos and DVDs cannot be returned unless the disc(s) is faulty, so please be sure of your selection before ordering.
Postage is non refundable.
For non faulty returns an admin charge of at least £5 (7 Euros for mainland europe orders) will be made. This charge is to cover our handling and postage costs, in the event a product has incurred us a higher postage charge we reserve the right to charge more.
To return an item, please send an email to returns@gladtimes.com quoting your order number and we will instigate a return note.
If you have any other queries, email the details of your query to returns@gladtimes.com. Please quote your order number. Alternatively, you can write to us at .... Netherlands.
This does not affect your statutory rights as a consumer
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